• Refunds or exchanges 

Your satisfaction is our #1 priority. However there are no refunds or exchanges 

• shipping 

We are more than pleased  to offer our customers flat rate shipping for all U.S. orders. Most orders are shipped via USPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Saturday, excluding major holidays). You can calculate your shipping rate prior to checkout.

Transit Time

Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.

We reserve 24 hours for processing from the time an order is placed before it is transferred to our carrier and leaves for shipment. In the event that orders are place during the weekend, those orders won't be shipped until Tuesday.

Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:

Day 1: Order is placed.

Orders placed before 9:00am EST on business days are likely to be picked up by the carrier the same day. Please always take in to consideration that in high traffic days package may not be processed until next day. If the order is placed after 9:00am EST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.

Next Business Day: Package has its first transit scan and has started en route for it’s destination (“pick up scan” is not part of transit time).

Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

* We provide the above example to help you plan accordingy when ordering supplies for your upcoming client appointments. Please plan your orders to allow extra time for possible unexpected delays.